Terms of Use Rei Bespoke – Rei Bakery & Teahouse

Last Updated: May 29, 2026

Welcome to Rei Bespoke (collectively referred to as “Rei”, “we”, “us”, or “our”). These Terms of Use (“Terms”) govern your access to and use of our website (reibespoke.com), online store, and any related services (collectively, the “Site”).

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Changes to These Terms

We may update or modify these Terms at any time. We will post the revised Terms on this page with an updated “Last Updated” date. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.

2. Use of the Site

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates applicable laws or regulations.
• Attempt to interfere with the proper working of the Site.
• Engage in any automated data collection (scraping, crawling, etc.) without our prior written consent.
• Transmit any viruses, malware, or harmful code.

3. Account Registration

To make purchases or access certain features, you may need to create an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

4. Orders and Purchases

• All orders are subject to acceptance and availability.
• Prices are subject to change without notice.
• We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud or errors in pricing or product information.
• Payment must be received in full before orders are processed.

5. Shipping & Delivery

Shipping times are estimates only and are not guaranteed. We are not responsible for delays caused by customs, carriers, or events beyond our control. Risk of loss and title for products pass to you upon delivery to the carrier.

6. Returns, Refunds & Exchanges

Please refer to our Refund Policy for details on eligibility, timelines, and procedures. Perishable items (such as cookies, pies, and mochi) are generally non-returnable except in cases of damage or quality issues.

7. Intellectual Property

All content on the Site—including text, images, logos, product photos, recipes, and designs—is the property of Rei Bespoke or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or commercially exploit any content without our prior written permission.

8. User Content

If you submit reviews, comments, photos, or other content (“User Content”), you grant us a perpetual, royalty-free, worldwide license to use, display, and reproduce it for marketing and promotional purposes. You represent that your User Content does not violate any third-party rights.

9. Disclaimers & Limitation of Liability

The Site and all products are provided “as is” without warranties of any kind. To the fullest extent permitted by law, Rei Bespoke shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or our products.

We do not guarantee that the Site will be error-free or uninterrupted.

10. Indemnification

You agree to indemnify and hold Rei Bespoke, its owners, employees, and affiliates harmless from any claims, losses, or damages arising from your violation of these Terms or your use of the Site.

11. Governing Law

These Terms shall be governed by the laws of the United Arab Emirates, specifically the laws applicable in Dubai Court, without regard to conflict of law principles.

12. Contact Us

If you have any questions about these Terms, please contact us at: hello@reibespoke.com