Given the perishable nature of our offerings, Rei Bespoke does not accept returns, offer exchanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our manufacturing, packaging, or handling of the goods. All our sales are final sale.

As a policy, we do not offer refunds for delays caused by one of our shipping partners due to weather, mechanical error, natural events or disasters, inaccurate shipping information, mistakes on the part of our shipping partners' employees or similar reasons that are outside of our control. That said, we know how important it is for your package to be delivered on time and we may be able to offer accommodations in exceptional circumstances.

Mistakes happen, and we get it! Unfortunately, any mistakes made during the ordering process by the customer resulting in a delayed/non-delivery are not eligible for any refunds.